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Outdoor Voices — Terms of use.

Last Updated: April 19th, 2024 

Thanks for visiting Outdoor Voices! These Terms of Use (“Terms”) apply to your purchase of Outdoor Voices clothing and accessories (collectively, our “Products”) and to your access to and use of the website and other online products and services (collectively, our “Services”) provided by Outdoor Voices, Inc. (“Outdoor Voices,” “we” or “us” ). By accessing or using our Services, you agree to these Terms. If you do not agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 14, do not access or use our Services. 

Contents

1 Privacy 

Please refer to our Privacy Policy for information about how we collect, use and disclose information about you. 

2 Eligibility 

You must be at least 13 years of age to access or use our Services. If you are between 13 and 18 years of age (or the age of legal majority where you live), you may only access or use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are accessing or using our Services on behalf of another person or entity, you represent that you are authorized to accept these Terms on that person or entity’s behalf and that the person or entity agrees to be responsible to us if you or the other person or entity violates these Terms. 

3 User Accounts and Account Security 

You may have the ability to create an online account. If you register for an account, you must provide accurate account information and promptly update this information if it changes. You also must maintain the security of your account credentials, not share your account credentials with others and promptly notify Outdoor Voices if you discover or suspect that someone has accessed your account without your permission. 

4 Terms of Sale 

The terms in this Section 4 apply if you purchase Products using the Services for delivery to locations in the United States. If you purchase Products for delivery to jurisdictions outside of the United States (“International Order”), you purchase the Products directly from our reseller, Flow Commerce, Inc. (“Flow”). In connection with any International Order, you agree (a) to be bound by Flow’s order terms (available here: https://www.flow.io/policies/consumer-terms), (b) that you entering into a separate agreement with Flow, and that we are not a party to that agreement, (c) that Flow is solely responsible for fulfilling International Orders, and (d) to look solely to Flow for any claims or disputes regarding International Orders. 

4.1 Payment and Billing Information 

By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and you authorize us to charge your payment method for the total amount of your order (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order. 

4.2 Pricing and Availability 

Prices do not include applicable taxes and other charges, unless we clearly state in writing that a price includes applicable taxes. All Products offered for sale are subject to availability and we reserve the right to impose quantity limits on any order, reject all or any part of an order and discontinue our Products without prior notice, even if you have already placed your order. Prices for Products are subject to change at any time, but changes will not affect any order for Products you have already placed. 

In the event that a Product you are interested in purchasing is not listed or is listed as "out of stock" on the Product’s information page, it is not currently available for ordering. Please check back at a later time as our Product inventory is subject to change. 

4.3 Taxes 

You are responsible for any sales, duty or other governmental taxes or fees due with respect to your purchase of Products. We will collect applicable sales tax if we determine that we have a duty to collect sales tax. We will present any taxes that we are required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates. 

4.4 Shipping; Risk of Loss 

You agree to pay any shipping and handling charges shown at the time you make a purchase in accordance with our shipping policies available here. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise, risk of loss or damage passes to you upon delivery of the Products to your specified delivery location. 

4.5 Returns and Cancelling or Changing an Order

You may return or exchange any unused Outdoor Voices Products in accordance with our returns and exchange policy available here. 

4.6 Errors 

We attempt to be as accurate as possible and to eliminate errors; however, we do not warrant that all Product descriptions, photographs, pricing and other information are accurate, complete, reliable, current or error-free. In the event of an error, whether on the Services, in an order confirmation, in processing an order or delivering a Product, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged. 

5 User Content 

Our Services may allow you to create, post, store and share content, including messages, text, photos, videos and other materials (collectively, "User Content"). Except for the license you grant below, you retain all rights in and to your User Content, as between you and Outdoor Voices. 

You grant Outdoor Voices a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, fully- paid, and sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and display your User Content and any name, username or likeness provided in connection with your User Content in all media formats and channels now known or later developed without compensation to you. When you post or otherwise share User Content on or through our Services, you understand that your User Content and any associated information (such as your username and date of Product review) will be visible to the public. You may not to create, post, store or share any User Content that violates these Terms or for which you do not have all the rights necessary to grant us the license described above. 

6 Prohibited Conduct and Content 

You will not violate any applicable law, contract, intellectual property or other third-party right or commit a tort, and that you are solely responsible for your conduct while accessing or using our Services. You will not: 

    • Engage in any harassing, threatening, intimidating, predatory or stalking conduct; 
    • Use or attempt to use another user’s account without authorization from that user and Outdoor Voices; 
    • Use our Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner; 
    • Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services; 
    • Attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of our Services that you are not authorized to access; 
    • Develop or use any third-party applications that interact with our Services without our prior written consent, including any scripts designed to scrape or extract data from our Services; 
    • Bypass or ignore instructions contained in our robots.txt file, accessible at outdoorvoices.com/robots.txt, that controls automated access to portions of our Services; or 
    • Use our Services for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms. 

You may also only post or otherwise share User Content that is non-confidential and you have all necessary rights to disclose. You may not create, post, store or share any User Content that: 

  • Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent; 
  • Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law; 
  • May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; 
  • Contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences; 
  • Impersonates, or misrepresents your affiliation with, any person or entity; 
  • References or depicts Outdoor Voices or our Products or Services but fails to disclose a material connection to us, if you have one (for example, if you are an Outdoor Voices employee); 
  • Contains any unsolicited promotions, political campaigning, advertising or solicitations; 
  • Contains any private or personal information of a third party without such third party’s consent; 
  • Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or 
  • Is, in our sole judgment, objectionable or that restricts or inhibits any other person from using or enjoying our Services, or that may expose Outdoor Voices or others to any harm or liability of any type. 

In addition, although we have no obligation to screen, edit or monitor User Content, we may delete or remove User Content at any time and for any reason. 

7 Feedback 

Any questions, comments, suggestions, ideas, original or creative materials or other information you submit about Outdoor Voices or our Services (collectively, “Feedback”), is non- confidential and will become the sole property of Outdoor Voices. We will own exclusive rights, including, without limitation, all intellectual property rights, in and to Feedback and will be entitled to the unrestricted use and dissemination of Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. 

8 Limited License; Copyright and Trademark 

Our Services and the text, graphics, images, photographs, videos, illustrations, trademarks, trade names, service marks, logos, slogans and other content contained therein (collectively, the “Outdoor Voices Content”) are owned by or licensed to Outdoor Voices and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, Outdoor Voices and our licensors reserve all rights in and to our Services and the Outdoor Voices Content. You are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use our Services and Outdoor Voices Content for your own personal use; however, such license is subject to these Terms and does not include any right to (a) sell, resell or commercially use our Services or Outdoor Voices Content; (b) copy, reproduce, distribute, publicly perform or publicly display Outdoor Voices Content, except as expressly permitted by us or our licensors; (c) modify the Outdoor Voices Content, remove any proprietary rights notices or markings, or otherwise make any derivative uses of our Services or Outdoor Voices Content; (d) use any data mining, robots or similar data gathering or extraction methods; and (e) use our Services or Outdoor Voices Content other than for their intended purposes. Any use of our Services or Outdoor Voices Content other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein. 

We have a policy of limiting access to our Services and terminating the accounts of users who infringe the intellectual property rights of others. If you believe that anything on our Services infringes any copyright that you own or control, you may notify Outdoor Voices’ Designated Agent as follows: 

Designated Agent: Copyright Agent Address: 1637 East 2nd Street 

Austin, TX, 78702 Telephone Number: (646) 681-4454 E-Mail Address: copyright@outdoorvoices.com 

Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may to liable to Outdoor Voices for certain costs and damages. 

10 Transfer and Processing of Data 

By accessing or using the Services, you consent to the processing and transfer of information relating to you, in and to the United States and other countries, which may have less adequate data protection laws than those found in your country of residency. 

11 Indemnification 

To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless Outdoor Voices and our officers, directors, agents, partners and employees (together with Outdoor Voices, the “Outdoor Voices Parties”) from and against any loss, liability, claim, demand, damages, expenses or costs (collectively, “Claims”) arising out of or related to (a) your use or misuse of our Services; (b) your User Content or Feedback; (c) your violation of these Terms; and (d) your violation of any rights of another. You agree to promptly notify the Outdoor Voices Parties of any third party Claims and pay all fees, costs and expenses associated with defending such Claims (including but not limited to attorneys’ fees). You further agree that the Outdoor Voices Parties shall have control of the defense or settlement of any third party Claims. 

12 Disclaimers 

We do not control, endorse or take responsibility for any User Content or third-party content available on or linked to by our Services, including User Content. 

Your use of our Services is at your sole risk. Our Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, Outdoor Voices does not represent or warrant that our 

Services are accurate, complete, reliable, current or error-free. While Outdoor Voices attempts to make your access to and use of our Services safe, we cannot and do not represent or warrant that our Services or servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Services. 

13 Limitation of Liability 

To the fullest extent permitted by applicable law, the Outdoor Voices Parties will not be liable for any indirect, special, incidental or consequential damages of any kind arising out of or in any way related to the access to or use of the Services or the purchase of Products through the Services, including but not limited to any damages caused by or resulting from reliance on any information obtained from the Outdoor Voices Parties and from events beyond the Outdoor Voices Parties’ reasonable control, even if Outdoor Voices or the other Outdoor Voices Parties have been advised of the possibility of such damages. 

To the fullest extent permitted by applicable law, the total liability of the Outdoor Voices Parties for any claim arising out of or relating to these Terms, our Services or Products purchased through the Services, regardless of the form of the action, is limited to the greater of (a) the purchase price of the Product(s) giving rise to the claim or (b) $100. 

The limitations set forth in this section will not limit or exclude the Outdoor Voices Parties’ liability for personal injury or property damaged caused by the Products you purchase through the Services or for the Outdoor Voices Parties’ gross negligence, fraud, intentional, willful, malicious or reckless misconduct. 

14 Dispute Resolution; Binding Arbitration 

Please read the following section carefully because it requires you to arbitrate certain disputes and claims with Outdoor Voices and limits the manner in which you can seek relief from us. 

Except for any dispute arising out of or related to a violation of Section 6 or disputes in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, you and Outdoor Voices waive your rights to a jury trial and to have any dispute arising out of or related to these Terms, our Services or Products purchased through our Services resolved in court. Instead, all disputes arising out of or relating to these Terms, our Services or Products purchased through our Services will be resolved through confidential binding arbitration held in New York, New York before and in accordance with the Streamlined Arbitration Rules and Procedures ("Rules") of the Judicial Arbitration and Mediation Services ("JAMS"), which are available on the JAMS website and hereby incorporated by reference. You either acknowledge and agree that you have read and understand the rules of JAMS or waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason. 

You and Outdoor Voices agree that any dispute arising out of or related to these Terms, our Services or Products purchased through the Services is personal to you and Outdoor Voices and that any dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding. 

You and Outdoor Voices agree that these Terms affect interstate commerce and that the enforceability of this Section 14 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the "FAA"), to the maximum extent permitted by applicable law. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any dispute and to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual. You and Outdoor Voices agree that for any arbitration you initiate, you will pay the filing fee and Outdoor Voices will pay the remaining JAMS fees and costs. For any arbitration initiated by Outdoor Voices, Outdoor Voices will pay all JAMS fees and costs. You and Outdoor Voices agree that the state or federal courts of the State of New York and the United States sitting in New York County have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. 

Any claim you may have arising out of or related to these Terms, our Services or Products purchased through our Services must be filed within one year after such claim arose; otherwise, your claim is permanently barred, which means that you and Outdoor Voices will not have the right to assert the claim. 

You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the terms of this Section 14 by emailing us at hello@outdoorvoices.com. In order to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 15. 

15 Governing Law and Venue 

These Terms and your access to and use of our Services, including to purchase Products, will be governed by and construed and enforced in accordance with the laws of New York, without regard to conflict of law rules or principles (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts of New York and the United States, respectively, sitting in New York County. 

16 Changes to these Terms 

We may make changes to these Terms from time to time. If we do make changes, we will post the amended Terms to our Services and update the “Last Updated” date above. We may also attempt to notify you by sending an email notification to the address associated with your account or providing notice through our Services. Unless we say otherwise in our notice, the amended Terms will be effective immediately and your continued access to and use of our Services after we provide notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop using our Services. 

17 Termination 

We reserve the right, without notice and in our sole discretion, to terminate your right to access or use our Services. We are not responsible for any loss or harm related to your inability to access or use our Services. 

18 Severability 

If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. 

19 Other Terms 

The Crazy Egg Terms of Use (“Crazy Egg Terms”) and Privacy Policy shall apply with respect to the services provided by Crazy Egg in connection with our Services. In particular, you agree that the disclaimers of liability, the limitation of liability set forth in Section 10 (Limitation of Liability) and the terms of Section 15 (Arbitration and Class Action Waiver) of the Crazy Egg Terms shall apply in connection with your access to or use of Crazy Egg’s services. Crazy Egg and its affiliates shall be entitled to enforce this section as third party beneficiaries. 

20 Miscellaneous 

These Terms constitute the entire agreement between you and Outdoor Voices relating to your access to and use of our Services. The failure of Outdoor Voices to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity. 

21 Name and Likeness Release 

For good and valuable consideration the receipt, adequacy and sufficiency of which are hereby acknowledged, I hereby give Outdoor Voices and any parties working with Outdoor Voices permission to record or take (or acknowledge that such parties have recorded or taken) recordings and/or still photographs (“Footage”) of me at and around exercise events staged by Outdoor Voices. I further grant the right to include all or any portion of such Footage in any audiovisual offering distributed via any means or media in perpetuity (including distributions made for commercial purposes). I hereby waive any right that I may have to inspect or approve any finished product. I acknowledge and agree that I am not being compensated for my appearance and that the opportunity to appear constitutes sufficient consideration. I hereby represent and warrant that I have the right to make this release and that my granting this release and the rights conveyed thereby will not infringe the rights of any third party. 

22 Liability Release and Hold Harmless 

I hereby release and forever discharge and agree to hold harmless Outdoor Voices and any parties working with Outdoor Voices on the staging of any exercise events (including, but not limited to, owners/operators of the venue where such events are taking place and any media distribution entities involved in the promotion or recording thereof), and each of its/their parent, subsidiary, and affiliated companies, and the officers, employees, and agents of each (each such entity or individual, a “Released Party”) of and from any and all losses, damages, claims, liabilities or expenses of any kind or nature (and whether accruing to me, my heirs or my personal representatives) including without limitation for injuries (including personal injury and death), illness, or any other cause, whether or not caused or alleged to be caused in whole or in part by the action, negligence, failure to act or condition of the property, facilities or equipment of any Released Party and that arise out of or in connection with the event or my participation therein or attendance thereat.

23 OV Rewards Program 

PLEASE READ THESE PROGRAM TERMS CAREFULLY. BY PARTICIPATING IN THE OV REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE PROGRAM TERMS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE PROGRAM TERMS, THEN DO NOT PARTICIPATE IN THE OV REWARDS PROGRAM.

These OV Rewards Program Terms and Conditions (“Program Terms”) apply to your access to and participation in the OV Rewards Program (the “Program” or “OV Rewards Program”), which is operated by Outdoor Voices, Inc. (“Company,” “our,” “we,” “us”). These Program Terms do not alter in any way the terms or conditions of any other agreement you (“Member”, “you,” or “your”) may have with Company for other products and services. In addition, these Program Terms complement and incorporate by reference the Outdoor Voices Terms of Use. To the extent there are conflicts between these Program Terms and the Outdoor Voices Terms of Use, these Program Terms will control with respect to the Program.  

For information about how we collect, use, share, and otherwise process information about you, please see our Privacy Policy. If you are a resident of California, see our notice of financial incentives.  

PARTICIPATION IN THE PROGRAM AND DISPUTES ARISING OUT OF OR RELATING TO THESE PROGRAM TERMS ARE SUBJECT TO THE MANDATORY ARBITRATION PROVISION IN SECTION 14 OF THE TERMS OF USE. 

23.1 Overview of Program

The Program is a free to join customer program to reward our customers for their loyalty. Members will receive certain rewards Points (defined below) through certain actions defined and described in Section 5 below that they can redeem to receive discount Rewards (defined and described in Section 7 below). Members’ qualifying purchases and actions can also unlock Membership tiers that provide Perks (defined below) to Members pursuant to Section 6 below. 

23.2 Changes; Modifications

Company may change, modify, limit, and/or eliminate the Program and/or all or any portion of these Program Terms, or any policy pertaining to the Program from time to time and in its sole discretion, including the following: (a) the Rewards, Perks, or benefits offered under the Program; (b) the expiration date of Points received under the Program or Rewards redeemed under the Program; (c) how Points are earned, calculated, or redeemed; or (d) how Rewards are calculated, valued, or redeemed. If we make changes to the Program Terms, we will post the amended Program Terms here and update the “Effective Date” above. We may also attempt to notify you in other ways. Unless we say otherwise, the amended Program Terms will be effective immediately and your continued participation in the Program after the amended Program Terms are posted will confirm your acceptance of the changes. If you do not agree to the amended Program Terms, you must stop participating in the Program. Company will not be liable to you in any way for any value or benefits you may lose as a result of any changes made to the Program, including any Points or Perks.

23.3 Eligibility   

In order to be eligible to participate in the Program, you must (a) be a resident of the 50 United States, District of Columbia, or Canada; (b) be at least 18 years of age; and (c) have an Outdoorvoices.com account. You may only have one Program account. The Program is intended for personal use only, and commercial customers are not eligible to participate. Your account may not be assigned, transferred, or shared with family, friends, and your account and associated benefits are not intended for those purchasing items for resale. 

Company evaluates residency based on your shipping address. If you change your shipping address to one that is not located in the 50 United States, Washington, D.C., or Canada, you will no longer be able to receive or redeem Points for Rewards or be able to use Rewards or Perks in your account.

23.4 Joining the Program; Opt-Out

To join the Program, log into your existing Outdoorvoices.com account, or if you do not already have an account, register for an account on Outdoorvoices.com (registration and joining the Program is free)

To opt out of the Program, visit the settings of your Outdoorvoices.com account and select Opt Out in the Rewards section.  You may also opt out by contacting us at hello@outdoorvoices.com or (512) 960-3144. If you elect to opt out and cancel your account, you (i) will forfeit and not be able to redeem any unused Perks, Rewards, or Points, (ii) will not be able to retrieve previously-earned Points, Perks, Rewards, or tier status if you elect to opt in at a later time, and (iii) will not be able to earn Points or Spend (defined below) for purchases or actions taken while not opted in to the Program. 

A current, valid email address is required for you to be able to participate in and receive Points in connection with the Program. You must notify Company of change of email address by updating your account information online.  

23.5 Earning Points

Members will receive Points on their account through Qualifying Purchases (defined below), Earn Actions (defined below), and participation in any other special programs and promotional offers that may be announced by Company or its third-party partners from time to time. As you earn Points, you may qualify for placement in a membership tier, each with its own Perks. (See Section 6 below for more information on membership tiers.)  Additional terms, requirements, and details for earning Points follow. 

  • Qualifying Purchases: Program members receive 1 Point for every $1 spent on Qualifying Purchases on OutdoorVoices.com or Outdoor Voices Stores (“Points”). “Qualifying Purchases” means all regular and sale priced merchandise purchased via OutdoorVoices.com or at Company retail stores, but excluding the “Exclusions from Qualifying Purchases” stated below. Points are only awarded based on full dollars spent; purchase prices will be rounded down to the nearest full dollar amount in order to calculate Points.

    To make a Qualifying Purchase online you must be signed into your Outdoorvoices.com account when placing the order and keep at least one Qualifying Purchase item in your cart when you finalize the order. To make a Qualifying Purchase in-person at an Outdoor Voices Store you must provide the email address associated with your Outdoorvoices.com account at checkout.  You can check your orders in the “My Account” page and monitor your Point total and tier status. 
  • Exclusions from Qualifying Purchases: Points will not be awarded on unauthorized or fraudulent purchases, sales tax, state fees, discounts, shipping and delivery charges, and/or other excluded charges specified by us from time to time. The amount of a purchase made using gift cards, Perks, Rewards, and/or benefits under the program (e.g., shipping) as the method of payment will not be applied to your Point accrual or Spend. Points will not be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.  Additional items may be excluded from Point, Rewards, Spend, and Perks (defined below) accumulation at the discretion of Company.  
  • Earn Actions: You also earn Points from earn actions communicated by Company or its third-party partners (“Earn Actions”) from time to time, such as signing up for promotional emails, electing to “follow” Outdoor Voices on social media through the link provided on the Company website, making your first purchase in a Company store, or any other Earn Action communicated by Company to you. All Earn Actions taken by you on third-party social media websites or apps must comply with the applicable terms of service for that website or app and are subject to any terms and conditions in the promotional offer related to the Earn Action. For a list of current Earn Actions, visit https://id.outdoorvoices.com/rewards. In the case of Earn Actions, Points will be allocated to your OV Rewards Program account as soon as practicable. For all Earn Actions or promotional offers (discussed below) you agree, represent, and warrant that: (a) if such Earn Actions involves an endorsement, testimonial, taking action on social media, referrals, or posting a review, you will comply with the Federal Trade Commission’s Endorsement Guides and related guidance (as updated from time to time), including by disclosing your material connection with Company as applicable (e.g., #OVRewardsProgram); (b) your Earn Action (i) is not untruthful, incomplete, unsupported, unfair, inaccurate or misleading; (ii) reflects your honest opinions, beliefs, or experiences; and (iii) is voluntary, meaning submitted at your sole discretion; (c) your Earn Action does not (in Company’s discretion): (i) violate any third-party rights,  including copyrights, trademark rights, or rights of privacy and publicity; (ii) contain disparaging or defamatory statements; (iii) include threats to any person, place, business, or group; (iv) contain obscene, offensive, or indecent content; (v) depict any risky behavior; (vi) contain material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation or age; or (vii) contain unauthorized third-party trademarks; and (d) your Earn Action will comply with applicable laws and you will not send unsolicited bulk emails (spam) or engage in any other behaviors resembling spam, determined at Company’s discretion.
  • Promotional Offers: Other special programs and promotional offers (including personalized offers) for earning Points may be made by Company, its agents or third-party partners from time to time in Company’s discretion. Such offers will also be subject to the terms and conditions specified in the promotional offer.
  • Returned Items:  If you return any items from a Qualifying Purchase, the Points and Spend (defined below) earned on the returned items will be deducted from your account as applicable when the return is processed and any unlocked tier status or redeemed Rewards or Perks related to the returned item or deducted Points and the Spend calculation will be reversed. 

Members may view their Point balance at any time by checking their “My Account” page. Detailed descriptions of opportunities for obtaining Points, can be found in Company’s FAQs.

23.6 Tier Status; Perks

Following initial tier placement, Program tier status is based solely on your total spending amount on unreturned Qualifying Purchases during the preceding calendar year (“Spend”) as follows:

  • Tier Levels: Currently, there are three OV Rewards Program tiers: 

Bronze Tier ($0 - $499.99 Spend); 

Silver Tier ($500.00 - $999.99 Spend); and

Gold Tier ($1,000.00 or higher Spend). 

  • Tier Perks: OV Rewards Program members receive personalized offers, opportunities, and benefits (“Perks”) based on their tier status. Additional Perks will be unlocked after attaining a higher tier level. Some notifications or offers related to Perks may be sent by email, and you will need to opt-in to emails from Company to receive these notifications or offers.  Account information such as tier status and available offers will also typically be accessible by logging into your account on OutdoorVoices.com. Perks may have certain restrictions including expiration dates and short, time-limited redemption periods. Only the account holder may use and access the Perks. 

    See the FAQs for a full description of current Perks.  Company reserves the right to change the Perks, and to change the specific Perks offered at various tier statuses. Representative examples of the Perks that may be included based on the applicable tier status include:
    • One-time discount coupons for increasing tier status above Bronze;
    • A discount that can be used during your birthday month (“Birthday Gift”), subject to the Birthday Gift terms below;
    • Early access to promotions, new arrivals, and back-in-stock items;
    • Priority back-in-stock notifications;
    • Free 2-Day shipping on orders of over $150 for gold tier (U.S. addresses only);
    • Exclusive loyalty promotions.

Perks and other benefits unlocked through the Program have no cash value, are non-transferable, and you have no property rights in or to Perks or other Program benefits. Perks cannot be exchanged or returned for Points, another product, or a monetary refund. 

In order to receive your Birthday Gift Perk, you must have become an OV Rewards Program Member and have added your birth date and month to your account no later than the last day of the month preceding your birth month. If this information is not added to your account until the month of your birth, or afterwards, your first Birthday Gift will be awarded during the following calendar year. Birthday Gifts are awarded on the day customer has set in their account and is valid for 30 days from the day the gift is awarded.  The amount of Birthday Gift is based on membership tier status at the time of issuance.  You must be logged into your OV Rewards Program account to redeem your Birthday Gift. There is a limit of one Birthday Gift per member per year and Birthday Gifts cannot be transferred, delayed, exchanged, or returned. Birthday Gifts are valid on select items only and may have certain restrictions or additional terms and conditions.

  • Raising Tier Status: If your Spend is high enough to qualify you for a new tier, your new tier status will take effect immediately when the minimum Spend for the applicable tier is allocated to your account. As noted above, Points or Spend earned for purchases that are later returned will be subtracted from your account. If the Spend attributable to a returned purchase was responsible for increasing your tier status, Company reserves the right to reduce your tier status accordingly.
  • Maintaining Tier Status: Once you achieve a new tier status, you will remain in that tier for the remainder of the current calendar year plus the following 12 months, unless your Spend total qualifies you for an increased tier during that same period. To maintain your tier status, you must obtain a qualifying amount of new Spend during the 12-month full calendar year at which you are in the applicable tier. If, at the end of this 12-month period, your Spend does not match the current Spend threshold to retain your tier, you will be moved to the tier that matches your Spend earned during that period during the next calendar year. For example, if you achieve Gold tier status on February 1, 2022, then in order to maintain that tier for 2024, you must have at least $1,000 in Spend between January 1, 2023 and December 31, 2023.

    Detailed descriptions of the benefits and Perks in each tier can be found in Company’s FAQs.

23.7 Program Rewards and Points Redemption

Rewards: OV Rewards Program members can spend their accumulated Points to receive one of the promotional discount Rewards below (each a “Reward”): 

# of Points Required

Reward

250

$10 Off Discount Code

400

$15 Off Discount Code

550

$25 Off Discount Code

Limit of one discount code per transaction.  Some notifications or offers related to Rewards may be sent by email, and you will need to opt-in to emails from Company to receive these notifications or offers. Account information such as tier status, Point totals, and available Rewards will also typically be accessible by logging into your account on OutdoorVoices.com. Rewards may have certain restrictions including expiration dates and short, time-limited redemption periods. Only the account holder may use and access the Rewards.

Rewards have no cash value, are non-transferable, and are only redeemable through Company.

Converting Points to Rewards:  You may elect to redeem your Points for Rewards, subject to these Program Terms and the terms and conditions and options at https://id.outdoorvoices.com/rewards.  Once you elect to redeem your Points, the decision is final and the redemption cannot be reversed.  ALL REWARDS EXPIRE 12 MONTHS AFTER THE REWARDS ARE PLACED INTO THE MEMBER’S ACCOUNT.

See the FAQs for more information about Rewards.  Pursuant to Section 2, Company reserves the right to change the Rewards, including the specific Rewards offered at various tier statuses, the Points earning and redemptions procedures and offerings, and the conversion rate between Points and Rewards. Any Reward redemption opportunity may be subject to its own terms and restrictions, including expiration dates. 

Expiration of Points: IF YOU DO NOT MAKE ANY PURCHASE OF QUALIFYING PRODUCTS OR OTHERWISE EARN POINTS DURING A 12 MONTH PERIOD, YOUR ENTIRE AVAILABLE POINTS BALANCE WILL EXPIRE. EXPIRED POINTS ARE DEDUCTED FORM YOUR PROGRAM ACCOUNT POINTS BALANCE.

Company expressly reserves the right to offer similar (or identical) Rewards or other benefits, including participation in promotional offers or sweepstakes, to both OV Rewards Program Members and non-members.  Perks and Rewards will not be paid out in cash or store credit.

23.8 Program Communications

Unless Member has opted out of receiving marketing communications, Company may (at its option) communicate with Members about marketing via mail, email, and other channels, including about special Member promotions, offers, and more. Company will also use these channels to communicate Member tier status, notify Member when they are eligible for a benefit or Perk, communicate Program changes, and more.  Please note that even if you opt out of receiving marketing or promotional communications, Company may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations.

23.9 Mandatory Arbitration of All Disputes; No Class Actions; Governing Law

PARTICIPATION IN THE PROGRAM AND DISPUTES ARISING OUT OF OR RELATING TO THESE PROGRAM TERMS WILL BE RESOLVED THROUGH ARBITRATION AND THE GOVERNING LAW IN ACCORDANCE WITH SECTIONS 14 AND 15 OF THE COMPANY TERMS OF USE.

23.10 Intellectual property

All Program design, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials are owned by Company and may be registered in the United States and internationally. 

23.11 Miscellaneous

Without notice to you, Company reserves the right to suspend or terminate your account and/or your participation in the Program if Company determines in its discretion that you have violated these Program Terms, you have more than one account, or that the use of your account or your participation in the Program is unauthorized, deceptive, fraudulent, or otherwise unlawful. Company may, in its discretion, suspend, cancel, or combine accounts that appear to be duplicative. You may opt-out of the Program at any time.  If you opt-out of the Program or Company cancels your membership or terminates the Program for any reason, all Points, tier status, Rewards or other benefits earned on your Member account will be forfeited. If you choose to opt back into the Program, no Points, tier status, Rewards or other benefits previously earned on your Member account will be restored.

You are responsible and liable for any applicable federal, state or local income, sales, use, or other taxes which may result from your participation in the Program.

For clarity, the indemnification and limitations of liability set forth in Sections 11 and 13 of the Terms of Use will apply to these Program Terms and your participation in the Program. The use of the word “include,” “includes,” or “including” is illustrative and not limiting. 

For all questions about the Program or your Member account, please contact us at hello@outdoorvoices.com.

24 Mobile Message Service Terms and Conditions 

The Outdoor Voices mobile message service (the "Service") is operated by Outdoor Voices (“Outdoor Voices”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Outdoor Voices’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Outdoor Voices through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Outdoor Voices. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 88238 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Outdoor Voices mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to hello@outdoorvoices.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.